If the user is dissatisfied with the app services and wants to discontinue or downgrade their subscription, the per-month bill for the used period will be calculated, and the remaining amount will be refunded to the user.

No refund will be given after the license has been used for more than 10% of the subscription time.

The user can raise the refund request via email, phone or the website.

These refund policies will be applicable only for purchases of more than one years' plan.

The date on the invoice for subscription shall be considered as final and conclusive for determining the Purchase Date.

ePackers may permit Users to upgrade their subscription by purchasing a higher-priced subscription. Where a User upgrades its subscription, the refund shall be governed by the Purchase Date and not from the date of upgrade of subscription (“Upgrade Date”). To clarify, a User who avails an upgrade is eligible for a refund upon cancellation of the subscription within seven days from the Purchase Date only.

Partial Downgrade of Annual Subscription

There may be situations where you wish to downgrade your annual subscription partially. Partial downgrade occurs if, during your annual subscription period, you reduce the number of user licenses, downgrade the edition of our services, downgrade your paid support plan or remove an add-on that you had previously purchased. In case of a partial downgrade of an annual subscription, you will be provided credits in the form of an extension of subscription for the active licenses. The discounts that were applied will be excluded for calculating the quantum of credits, i.e., the value for the unused license = total amount paid - (monthly list price x number of months used).

Exception to our Refund Policy

Please note that we will not entertain a request for a refund (FULL or PRO-RATED) when we have suspended or terminated your access to ePackers Services due to a violation of our Terms of Service.

If you have any questions or concerns regarding this Agreement or our services, please get in touch with us at ravindergodara1[at]gmail[dot]com